Squiz upgrade on its way

The upgrade to Squiz 5.1 is scheduled to take place on Monday 15 September.

To ensure a smooth transition to the new platform, there will be a publishing freeze from Monday 15 – Thursday 18 September.  We advise all publishers to complete any necessary work by C.O.B. Friday 12 September.

If you are aware of any publishing that needs to take place, or for any urgent publishing matters during the freeze, please submit a support request to the Web Support Team.

We will notify you via email on Friday 19 September once the upgrade is complete and when publishing has returned to normal.

Once again, thanks for your patience and if you have any questions please don’t hesitate to contact us.

The Web Support Team


Getting the message out: News and events workshop

Dear Web Publishers,

Sharing your news and events with multiple audiences is a great way to ensure that your content is seen by the right people.  If you’re new to Squiz come along and learn how to create news and events or, if you’ve been around for a while, make the most of the opportunity to come and refresh your skills.

We’ll be covering the following:

  • Introduction to the Newsroom and Events Calendar
  • Creating news and event items
  • Tagging your content for the right audience
  • Setting up news and event widgets

WHEN: Wednesday 20 August 2014, 2pm – 4pm

WHERE: Huxley Lab HC113

Places are limited so please register your attendance online at:

https://squiz-workshops.eventbrite.com.au

Hope to see you there!


Behind the Scenes – SEO & Analytics Workshop

If you’re looking to improve your web content’s reputation with search engines such as Google, come along to our Search Engine Optimisation (SEO) & Analytics Workshop this Wednesday at 2pm.

We’ll be covering Google Analytics and Google Trends, tools that allow you to better understand and improve the ways your users are interacting with your web content.

analytics

Spaces are limited so please make sure you register for the workshop.

Hope to see you there.


We’re movin’ on up! Web Publisher Information Session

Dear Web Publishers,

We know how important it is to stay ahead of the digital curve, which is why we’re upgrading Squiz to the latest version. The upgrade is an exciting step for our entire web community that will help improve your day–to-day publishing experiences. If you’d like to know more about the changes that are just around the corner, come along to one of our August Web Publisher Information Sessions.

WHEN:

Tuesday 12 August 2014, 10am – 11:30am

OR

Wednesday 13 August 2014, 10am – 11:30am

WHERE: Treehouse Room, Shortland Union Building, Callaghan Campus

TOPICS:

  • Introduction to the new Web Services Team
  • Preview of Squiz 5.1 upgrade
  • Overview of the new look Web Support Portal

Morning tea provided.

Please register your attendance online at :

Tuesday 12 August: https://webpublisherinfo1208.eventbrite.com.au/

Wednesday 13 August: https://webpublisherinfo1308.eventbrite.com.au/

Hope to see you there!


Introducing the new Web Support Portal

Supporting UON’s web publishing community is a number one priority for all of us in the Web Services Team. That’s why during the last month we‘ve been hard at work rebuilding our Web Support Portal. We wanted to offer you a better experience when seeking help so we’ve now simplified the process of submitting support tickets and finding the help documents most relevant to you.

webSupportPortal

What’s New?

 

Redesigned Interface

The most noticeable change to the Portal is its updated interface and in particular, its homepage.

To deliver more relevant information and technical alerts directly to all web publishers, we created two new widgets, ‘News and Alerts’ and ‘Next Training Session’. These will be updated frequently with website and training session information available on the UON Web Hub.

 

Ticket Submissions

The ticket submission process remains the same on the new Portal, however you now have the option to record a screencast. This addition will help you convey any issues you might have and allow us to more accurately diagnose what the problem might be. All you need to do is:

  1. Select your ticket type
  2. Click the screencast link
  3. Record your screen
  4. Upload and submit

Check out our screencast instructions (PDF, 1.1MB) for a step-by-step guide.
 

Squiz Matrix Video Tutorials

Along with the changes to the Portal, we’ve also been busy producing a series of Squiz Matrix video tutorials to help supplement the current Matrix ‘How To’ Guides. These videos are aimed to be easy to follow and provide you with the best publishing methods in Squiz. We’ve only uploaded a few at the moment, but stay tuned – there are plenty more to come!
 

Take a look around

Feel free to explore the new Portal, and if you have any feedback we would love to hear from you. Just submit a ticket!

Thanks again

Ben


Squiz workshops are back on track

We just wanted to say a big thank you to those who attended yesterday’s Working in the sidebar workshop.

It’s always a pleasure to see your enthusiasm to create great content for the UON website. We hope you took away some helpful tips from the session and look forward to hearing about your sidebar success stories in the discussion forums.

Don’t forget, you can also find plenty of help in the Support Portal and we are always happy to lend a hand when needed – just submit a ticket to web.newcastle.edu.au.

See you at the next workshop!

Libbie


Welcome back

Welcome back to our repurposed, newly named UON WEB HUB. We’ve made quite a few changes to this space to make it a place for our web publishing community (and interested parties) to come together to share questions, knowledge, ideas and successes.

With the Web Redevelopment Project ending in June, our new website is not only looking fantastic, but is performing well in terms of our external audiences. This makes our website a very valuable commodity for the University. In the same vain, every person that contributes to the website is valuable to the University and the Web Team wants to support each of you to become even more of an asset to your particular area and the institution as a whole.

 

What are we trying to achieve?

First and foremost, we all need to be working toward the same goal. We have developed a set of principles for our website around which the site has been built. Take the time to get to know them and ensure they are reflected in all publishing activity as our website evolves.

If you are not sure about any of them, please ask. But let’s share our questions here so that others can benefit. We’ve developed a Discussion Forum for this purpose.

 

Getting the info you need

This hub is closely connected to the Web Services Portal at web.newcastle.edu.au. That’s where the ‘How-to’ Guides still live. But we are also hoping that by using the Discussion Forums the web publishing community will start to share knowledge. It’s a great way to get to know who is out there and what others are doing.

If you can’t find the information you are looking for, you can always log a ticket with the web team. See the “Support” tab on the right hand side of the screen? That’s your gateway to logging a ticket via web.newcastle.edu.au.

 

What’s on?

We’ve also added a calendar to this hub. This will give the publishing community access to upcoming training sessions or workshops as well as information sessions. There will be a form to register your interest in a particular event or a link to Eventbrite, which we use for events where places are limited.

Other bits and pieces

You’ll also find a helpful list of 10 content tips for publishers – this is a basic but important list of things to remember that will keep our site consistent. You might like to get to know who’s who in the web team these days. There are some familiar faces and some new ones.

So… take a look around, post your comments and feedback. This is something of a work-in-progress but we are really excited to open this community up to deliver the best possible outcomes for our website and for all our publishers.

We look forward to seeing you here often.


It’s a wrap!

After more than two years the Web Redevelopment Project is coming to an end this week.

The Web Content Team would like to thank everyone who has contributed to what is now a world-class website. It has been a truly remarkable achievement.
While the development phase is wrapping up, the work by no means ends here. It is now up to us all to ensure our site stays focused on the needs of our key audiences and that the content is updated regularly.
This project is a true testament to the power of collaboration and we hope it is just the beginning. In the coming weeks, this blog site will be refreshed and rebadged as a hub for the web publishing community. It will be a place for sharing ideas and experiences and tapping into many resources available to publishers and approvers.  Stay tuned (and stay subscribed!).


Win an iPad mini

 

#uonthemove photo comp

The #uonthemove photo competition is ramping up with great entries rolling in, so we’ve extended it by one week. Entries now close 11 April 2014.

If you haven’t heard about this exciting opportunity to win an iPad mini, take a look at the great entries so far.

It’s really simple to enter. All you have to do is snap a photo that tells a story of UoN on the move, upload it to Instagram and add the hashtag #uonthemove. If you’re not an Instagram user you can email your entry to onlinemarketing@newcastle.edu.au and we’ll upload it for you.

If you’re having problems uploading your entry or viewing it on Instagram, give me a call on ext. 17458.

And remember you can enter as many times as you like.

Good luck!

Jessie

 

 

 


Do you know who’s who?

As the transition to the new web site is nearly complete and the project team gets ready to hand over, it’s time to get to know who’s who behind the pages of the UoN web site.

Working together

To ensure that we keep heading in the right direction, it is really important that all those involved in publishing and approving web content maintain a focus on enhancing the user experience on our site.

There will be lots of times when content is relevant to several of our audiences. If you think you have some information or messages that another area would be interested in, speak to publisher in that area. Maybe you can add a widget or nest some content on their page. Or perhaps you have your eye on some of their content for your own area? With a “single source of truth”, the information is updated across the site which means our visitors won’t find conflicting information. And what does that mean? A better user experience.

More than 250 web publishers

There are more than 250 web publishers across the University who have been trained in Squiz – and this list is growing. This is not a published list (as role changes and new staff make it ever-changing) but keep an eye out for the ‘Movers, shakers, website makers‘ postcard as a hint of who can help in the different areas. If you don’t know who to speak to,  there are key contacts for each audience area who can help you.

Accessing support

The Web Services Team provides support via the Web Services Portal at web.newcastle.edu.au

This is in part a knowledge base for you to search  for the information you are looking for. If you can’t find the info in the  knowledge base, you can Submit a Request (top right corner of the portal screen) for help and a member of the Web Services team will look at your issue.